Shipping & Returns
This page sets out how EQUIPT Movement ships orders and how returns, exchanges, refunds and warranty claims work. It forms part of our Terms and Conditions. Placing an order means you accept the policy below.
1. Shipping
1.1 Domestic rates (United States)
| Order total | Standard shipping |
|---|---|
| Over $100 | Free |
| $100 or less | $9.99 flat rate |
Order total is calculated on merchandise value before taxes and after any discounts. The rates available to you are always confirmed at checkout before payment, and the rate shown at checkout is the rate that applies.
1.2 International rates
We ship worldwide at a flat rate of $49 per order to every destination we serve. A small number of destinations are excluded for carrier or customs reasons. If we cannot ship to your address, checkout will tell you before payment.
1.3 Duties, customs and import taxes
International prices do not include import duties, customs charges, brokerage fees or local sales taxes. These are set by the destination country, are billed separately by the carrier or customs authority, and are the responsibility of the recipient. We cannot calculate or estimate them in advance, and we cannot refund them.
If a shipment is refused at customs or abandoned, and it is returned to us, we will refund the merchandise value only. Original shipping, duties and any return carriage charged to us will be deducted.
1.4 Processing and delivery times
Orders typically leave our Los Angeles facility within one to two business days, excluding weekends and public holidays. Domestic delivery usually takes a further three to seven business days. International delivery times vary by destination and by customs clearance.
All delivery times are estimates provided by our carriers and are not guaranteed. We are not liable for carrier delays, weather, customs holds or other events outside our control.
1.5 Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves us. If you have not received it within five business days of ordering, check your spam folder and then email us.
1.6 Address accuracy and undeliverable parcels
You are responsible for providing a complete and correct delivery address. We cannot reroute a parcel once it has shipped. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you. You may choose a refund of the merchandise value, with original shipping deducted, or you may pay to have it reshipped.
1.7 Lost, stolen or damaged in transit
Title and risk of loss pass to you when the carrier delivers the parcel to the address you provided. That said, we do not consider a lost parcel your problem to solve alone. If tracking shows delivery but the parcel is missing, or if tracking stalls for more than seven business days, email us and we will open a carrier claim and work to resolve it.
For items that arrive damaged, see section 5.
2. Returns
2.1 Return window
You may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted.
2.2 Condition requirements
To be eligible for a refund, the item must be:
- unused and unworn, in the same condition in which you received it;
- free from damage, odor, marks, pet hair and signs of wear;
- in its original packaging, with all components, inserts and accessories included.
We inspect every return. We reserve the right to refuse a return, or to issue a partial refund, where an item does not meet these requirements. If a return is refused, we will tell you and can return the item to you at your cost.
2.3 How to start a return
Email info@equiptmovement.com with your order number and the item or items you wish to return. We will confirm your return in writing and give you the return address and any reference to include.
Returns must be authorized before you send anything back. Unauthorized returns, and returns sent to an address other than the one we give you, may not be traceable to your order and may not be refundable.
2.4 Return shipping
Unless the item is faulty, damaged or was sent in error, you are responsible for return shipping costs. We recommend a tracked and insured service. Until we receive the item, it remains your responsibility, and we cannot refund a return we never receive.
2.5 Refunds
Once your return arrives and passes inspection, we will email you to confirm and process your refund to the original payment method. Refunds are typically issued within five business days of inspection. Your bank or card issuer may take a further five to ten business days to post it.
Outbound shipping charges are not refundable except where the item was faulty, damaged or sent in error.
2.6 Late or missing refunds
If you have had a refund confirmation from us and the money has not appeared, check your bank account again, then contact your card issuer, since posting times vary. If it still has not arrived, email info@equiptmovement.com and we will send you the transaction reference.
3. Items that cannot be returned
- Gift cards.
- Items marked final sale, clearance or sample.
- Engraved, personalized or otherwise customized items.
- Items returned without authorization, outside the 30 day window, or not meeting the condition requirements in section 2.2.
- Wholesale and trade orders, which are governed by the terms of your wholesale agreement. The Uwrap warranty in section 5.2 still applies to wholesale orders.
Nothing in this section affects your statutory rights in respect of faulty or misdescribed goods.
4. Exchanges
Not sure about the weight or the color? We will swap it. Exchanges follow the same 30 day window and the same condition requirements as returns. Email info@equiptmovement.com with your order number and the weight, size or finish you would prefer, and we will confirm the process.
Exchanges are subject to availability. If your preferred item is unavailable we will offer an alternative or a refund. We aim to dispatch exchanges within three business days of receiving and inspecting the returned item.
5. Damaged, defective or incorrect items, and warranty
5.1 Damaged, faulty or incorrect on arrival
If your order arrives damaged, is faulty, or is not what you ordered, email info@equiptmovement.com within 7 days of delivery with your order number and clear photographs of the item and its packaging.
We will replace the item, or refund it in full including original shipping, at our discretion and at no cost to you. We may ask you to return the item using a label we provide. This applies to genuine manufacturing and material defects and to transit damage, not to normal wear, misuse, accidental damage or failure to follow our care instructions.
5.2 Uwrap warranty
Uwraps are made from post consumer water bottles, with commercial-grade velcro and military-grade stitching. Every pair is warranted against defects in materials and workmanship, including stitching and closures, for the period below, starting from the delivery date.
| Purchaser and use | Warranty period |
|---|---|
| Individuals, bought on equiptmovement.com | 12 months |
| Wholesale, used in non-heated rooms | 12 months |
| Wholesale, used in heated rooms (hot yoga, hot Pilates, infrared and sauna spaces) | 6 months |
To make a claim, email info@equiptmovement.com with your order number and photographs of the issue. If the claim is approved we will repair or replace the pair, or refund it where neither is possible. The warranty does not cover normal wear, misuse, accidental damage, or damage from not following our care instructions, such as soaking, machine washing or storing them damp.
6. Gifts
If an item was marked as a gift at purchase and shipped directly to you, you will receive store credit for the value of the returned item once it has been received and inspected.
If the order was not marked as a gift, or was shipped to the purchaser to pass on, the refund is issued to the original purchaser and to their original payment method.
7. Cancellations and order changes
We move quickly on fulfillment. If you need to change or cancel an order, email us as soon as possible. If the order has not yet been picked and packed we can almost always amend it. Once an order has shipped it cannot be cancelled, and it must be handled as a return.
8. Chargebacks
If you believe a charge is incorrect, please contact us before raising a dispute with your bank. We will almost always resolve it faster. Raising a chargeback on an order that has been delivered, and that is eligible for return under this policy, does not remove your obligation to return the goods.
9. Changes to this policy
We may update this policy at any time. The version in force is the one published on this page on the date you place your order.
10. Contact
EQUIPT Movement
7613 Willow Glen Rd
Los Angeles, CA 90046
United States
Email info@equiptmovement.com. Do not send returns to the address above until we have authorized your return and confirmed where to send it.